Smart prioritization
Auto-rank accounts by stage, risk, exposure, and recent signals so collectors focus on what moves recovery.
COLLECTIONS • WORKFLOWS
Collections that feel effortless—
for your team and borrowers.
Reduce delinquency with smart queues, borrower messaging, repayment plans, and end-to-end audit trails—built for African microlenders.
Smart queues & prioritization
Omnichannel borrower follow-ups
Compliance-grade logs
As delinquency rises and borrowers need more flexible options, collections teams need a system that keeps pace—without losing the human touch. Futa’s Collection Engine helps you run consistent, auditable follow-ups, prioritize effort where it matters, and recover more—while keeping borrower experience respectful and compliant.
Build smarter workflows in minutes: segment accounts, automate reminders, assign cases, track promises-to-pay, and measure outcomes across branches and agents.
Learn moreMaking a collector’s life a breeze
From case intake to resolution—every step is faster, consistent, and measurable.
Import & sync
Pull loan book + status
Build queues
Segment by risk & stage
Outreach
SMS / WhatsApp / Email
Resolve
Plans, PTP, closure
Collect
Track outcomes & ROI
Key features and benefits
Everything you need to run consistent collections—without spreadsheet chaos.
Borrower messaging
Templates, personalization, and escalation rules across SMS/WhatsApp/Email—logged for compliance.
Promises-to-pay
Track PTPs, schedule reminders, and measure kept vs broken commitments by branch, agent, and cohort.
Case workflows
Assign cases, add notes, tag outcomes, and enforce stages—so every account has a clear path to resolution.
Audit-grade logging
Every action is timestamped with source data and user context—ready for internal controls and regulators.
Outcome analytics
See roll-rates, cure rates, agent performance, and recovery by cohort—with exportable reports.