HELP CENTER
Frequently asked questions
Find quick answers about onboarding, credit infrastructure, messaging, security, and integrations. If you don’t see what you need, our team is one message away.
About the platform
What Futa does, who it’s for, and how it works.
Futa is a modern operating system for regulated lenders—covering onboarding, decisioning, servicing, collections, and analytics in one workspace.
Micro-lenders, digital lenders, and credit teams that need faster onboarding, stronger risk controls, and better visibility across the loan lifecycle.
Futa combines both. Teams use it as microlending software for onboarding, decisioning, servicing, collections, and portfolio analytics across the full loan lifecycle.
Yes. Start with onboarding, SMS, or portfolio intelligence—then expand into the full stack as your needs grow.
Digitise onboarding
Identity verification, KYC flows, documents, and audit trails.
Forms, document capture, consent, liveness checks, KYC screening, and verification workflows—end to end.
Yes—document verification and liveness can be included in your onboarding flow, with logs for compliance review.
Typical timelines range from a guided pilot in days to a broader rollout in a few weeks, depending on integrations.
Credit infrastructure
Decisioning, rules, scorecards, servicing, and collections.
Yes. Define policies, thresholds, and workflows with a full audit history for governance.
Yes. Futa supports microlenders, microfinance institutions, and regulated digital lending teams that need configurable workflows, KYC, collections, and portfolio controls.
Yes—repayment schedules, promises-to-pay, queues, reminders, and exception handling can all be managed in-platform.
SMS messaging
Templates, variables, triggers, deliverability, and read receipts.
Yes—create reusable templates with variables like , , and .
Yes—trigger messages on application events, inactivity, document requests, repayment milestones, and more.
Yes—opt-out keywords, approved templates, and audit logs help keep communications compliant.
Security & compliance
Encryption, access controls, monitoring, and auditability.
Data is encrypted in transit and at rest, with access controls, activity logging, and alerting for suspicious behavior.
Yes—workspaces can enforce MFA and role-based access for admins, agents, and teams.
Pricing & billing
Plans, invoicing, usage, and add-ons.
Pricing can be module-based and/or usage-based depending on your rollout (e.g., onboarding volume, messaging volume).
Yes—many teams start with a guided pilot to validate integrations and workflows before scaling.
Integrations & API
Connect your LMS, CRM, payments, and data partners.
Yes—integrations can connect to your existing loan management system, CRM, payments, and partner APIs.
Yes—webhooks can push key events (status changes, alerts, customer actions) to your internal systems.
Didn’t find the answer to your question?
Our team is here to help—share your use case and we’ll point you in the right direction.
Contact usWant to see our platform in action?
Try the demo and explore our workflow features—fast, secure, and built for regulated lending.
Try demo