Privacy Policy

Background

Futa Financial Services (Pty) LTD ("Futa Finance", "we", "our", "us") is headquartered in Windhoek, Namibia (Registration No. 2025/0643). We are committed to being transparent about how we collect, use, and share personal information for our customers, clients, and partners.

Personal information refers to any information that can be used to identify an individual. We only use your personal information for the purposes for which it was collected and share it with third parties (such as service providers or subscribed lenders) when necessary to deliver our services or comply with the law.

This policy explains our practices and your rights. If you have questions about how we handle personal information, contact us at [email protected].

What information do we collect?

Information you give us on the Futa Finance website

We collect data you provide during onboarding and when you interact with our platform. This may include demographic, behavioural, and location data to personalise your experience and meet regulatory requirements.

1. Personal details such as name, date of birth, phone number, residential address, and email address.
2. Identity documentation (front/back of IDs and selfie for KYC) to verify users before services are activated.
3. Optional documents for authorised representatives. Without successful verification we cannot provide access to the Futa Finance platform.
4. Identity documents and selfies are only shared with trusted service providers facilitating the liveness check or with nominated lenders when required.
5. You may withdraw consent for us to retain these images at any time, understanding this may impact access to our services.

Information you give us via other channels

We collect information shared during support calls, emails, and social media engagement to troubleshoot issues and improve the service. This information is used solely for the purpose for which it was provided.

API usage

Third-party service providers that support our platform are contractually bound to protect your data in line with data protection laws and may only use it for agreed purposes.

Information from third parties

We verify identity documents with issuing authorities or authorised providers to confirm authenticity during KYC/KYB and to prevent fraud.

How do we use your information?

Contractual obligation

We use your data to:

1. Deliver the services specified in our agreement.
2. Communicate about your profile, security, and updates.
3. Enforce our rights, including managing and recovering debts.
4. Investigate complaints and resolve issues.

Legal duty

We process data to comply with regulation and prevent misuse of our platform, including:

1. Verifying identity during onboarding.
2. Monitoring and identifying suspicious activity.
3. Meeting AML, CFT, and other regulatory obligations.

Consent

With your consent we may:

1. Send marketing communications about our products and services (you may unsubscribe at any time).
2. Enhance fraud protection by processing permitted device/location data.

Who do we share your information with?

We may share your information with trusted third parties such as lenders, regulatory bodies, or law enforcement agencies when required. Any confidential information shared is protected through contractual and technical safeguards.

How long do we keep your data?

We retain your information while you are a Futa Finance customer and for additional periods mandated by law. These retention requirements override data erasure requests until the legally required period elapses.

When you close your profile, we delete the personal data we no longer need, subject to regulations that require us to retain certain records for compliance.

What are your rights?

You can request access to, correction of, or deletion of your personal information (subject to legal allowances). You may also object to processing, restrict how we use your data, or withdraw consent for optional features such as marketing communications.